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Privacy Policy

Privacy Policy for Save A Stray

Charity Number: 1212425
Email: admin@saveastray.uk

Last updated: March 2026

1. Introduction

Save A Stray is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website (saveastray.uk) or contact us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

For the purposes of data protection law, Save A Stray is the Data Controller of the personal information you provide to us.

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

3. What Information We Collect

We may collect and process the following personal data:

a) Contact Form

When you submit an enquiry via our website contact form, we collect:

  • Name

  • Email address

  • Any information you include in your message

This information is used solely to respond to your enquiry.

b) Newsletter Sign-Up

When you subscribe to our newsletter, we collect:

  • Email address

We use Mailchimp to manage and send newsletters. You will only receive emails if you have actively opted in. You can unsubscribe at any time using the link in our emails.

c) Adoption and Volunteer Applications

Adoption and volunteer forms are hosted on an external platform. When you submit information through those forms, your data is processed by that external provider in addition to Save A Stray.

Adopters must be 18 years or older.

d) Donations

Donations are processed via a secure third-party payment provider. We do not process or store your payment card details on our website.

The payment provider will process your data in accordance with their own privacy policy.

e) Website Usage Data

We use Google Analytics to collect anonymised information about how visitors use our website, including:

  • Pages visited

  • Time spent on pages

  • Browser type

  • General geographic location

This helps us improve our website and services.

We also use Google reCAPTCHA to protect our website from spam and abuse.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – for newsletter subscriptions and non-essential cookies

  • Legitimate interests – to respond to enquiries and improve our website

  • Legal obligation – where required to comply with charity or financial regulations

5. How We Store Your Information

  • Contact form submissions are sent to us by email and are not stored on the website.

  • Newsletter data is stored securely within Mailchimp.

  • External application forms are stored on the relevant third-party system.

  • Our website is hosted by IONOS.

We take reasonable technical and organisational measures to protect your personal data.

6. How Long We Keep Your Data

We only retain personal data for as long as necessary:

  • Contact enquiries: retained as long as needed to respond and manage follow-up.

  • Newsletter data: until you unsubscribe.

  • Adoption and volunteer applications: retained for as long as necessary for operational and safeguarding purposes.

  • Donation records: retained in accordance with legal and financial requirements.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share your data with trusted third parties where necessary, including:

  • Email marketing provider (Mailchimp)

  • Website hosting provider (IONOS)

  • Payment processing provider

  • External form hosting provider

  • Google (for Analytics and reCAPTCHA services)

Some of these providers may store data outside the UK. Where this occurs, appropriate safeguards are in place.

8. Cookies

Our website uses cookies.

We use:

  • Essential cookies required for website functionality

  • Analytics cookies (Google Analytics)

Non-essential cookies are only set after you provide consent via our cookie banner.

You can manage your cookie preferences at any time via the cookie settings on our website.

9. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (in certain circumstances)

  • Restrict or object to processing

  • Withdraw consent (where processing is based on consent)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at admin@saveastray.uk

10. Children’s Data

Our adoption process is intended for individuals aged 18 and over. We do not knowingly collect personal data from children through our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

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